Software Development outsourcing

For Enterprises & end-user clients

Software/Application development outsourcing enables our clients to manage results instead of tasks. It often provides a greater level of control to clients because they begin to manage the individual processes as a business, with quantifiable achievements and metrics. Prior to outsourcing, many processes are handled routinely in a sub-optimized fashion, with little or no measurements and strategies for improvement.

Successful projects result from strong in-house knowledge and understanding of the organization's requirements, processes, and service and performance measures. Assigning costs and benefits requires that the IT management understands the organization's mission, and how the proposed effort will support that mission. Choosing either external or internal resources is simply a question of determining which available option best enables the organization to accomplish its business objectives.

Outsourcing as a management tool is not just about resources, but also about operational objectives.

Measurements are the primary means to determine the success or failure of the outsourcing process. We at Saltriver enable our customers to determine the success of the outsourcing effort using broad general metrics in three different areas:

Outcome- and performance-based metrics
Quality-assurance metrics
Work and operational metrics

We start with measures -- identified in the cost-benefit analysis -- justifying outsourcing. These describe the critical success factors where improvement should be seen. We establish measurements that reflect the specific objectives of the outsourcing effort, and also those that are readily obtainable through business processes and procedures.

For software developers

Saltriver got its start helping software providers in the US and Europe develop and maintain their applications. Today, we continue to serve the needs of software product companies, development companies, Web-based businesses, and other organizations that develop third-party software, offering a wealth of experience in building and maintaining commercial software products, applications and application platforms.

Saltriver offers software providers the benefits of outsourcing, while minimizing the "hidden" costs sometimes involved in outsourcing, such as the cost of managing the work or ensuring quality. We offer our clients:
• Excellence in project management, with dedicated project managers providing day-to-day client contact
• Proven expertise and processes based on 6 years of experience helping software providers and enterprise clients effectively outsource software services
• Expertise in leading and emerging technologies such as J2EE, Microsoft .NET, framework-based development, and leading application server technologies.

Saltriver’s services range from product design and development, to quality assurance and testing, to product application maintenance and support. We can provide software providers with point solutions as well as with turnkey solutions, such as comprehensive user support services. We have an established process for companies seeking to establish a dedicated Offshore Development Center, allowing them to begin with project-based engagements and progress over time to managed operations in a joint venture or other structure designed to suit their needs.

Business Process Outsourcing

Business process outsourcing (BPO) involves clients contracting with Saltriver to perform functions that support the client's business. These functions are also sometimes called "back office" processes. Saltriver helps companies outsource business processes, allowing clients to:
• More easily scale operations to meet changes in demand levels
• Reduce the cost of support services
• Improve processes and capture new efficiencies
• Reallocate resources to other strategic initiatives

Our services include:
“Virtual Office” / Dedicated Client team: Saltriver, recruits, trains, supervises a team of professionals in Saltriver’s India office, based on client’s requirements. This team works as a virtual extension of client’s day to day operations, and are accessible by local phone number, intranet/extranet, email and other web-based communication systems. They draw on the strengths of Saltriver’s expertise and skills in technology and process management, while remaining focused on the client’s tasks, some of which may include:
• Web based administrative tasks
• Inside sales
• Extended product development and maintenance resources
• Research

Information Processing / Back Office Support designed to most efficiently and cost effectively capture and process information from a variety of sources and formats:
• Application processing
• Order processing
• Benefits administration processing
• Product and warranty registration

Customer Interaction Services designed to reduce the costs of providing IT support to customers and employees, while increasing productivity and improving the overall customer/employee experience:
• Customer Support
• Customer Service
• Product Support
• Technical Help Desk

Saltriver works with clients to establish process standards and define metrics, against which continuous improvement can be tracked, both in cost and productivity measures.