IT & Remote Maintenance Related areas: Application Management outsourcing Remote maintenance outsourcing Quality assurance outsourcing Product Support & Maintenance In a typical situation, maintenance and problem requests associated with application management slows down product evolution and consumes up to 50% of the total cost of product development, over the life cycle. By outsourcing application management and support to Saltriver, the client can focus on its core, strategic functions while at the same time enjoy the reduction in costs which Saltriver’s offshore outsourcing resources bring. Our Application management outsourcing service is built on three basic businesses models linked by a common set of value propositions. Product Outsourcing In product outsourcing, the client organization contracts with Saltriver to perform all or part of the functions of one or more of their process steps or components. This can include technical as well as integrated business processes. Assignments will typically include new product development, new technologies that require extensive research and expertise, and software management processes like design, code building and testing. Product Re-engineering/ Migration In product re-engineering, the client organization contracts with Saltriver to perform all or part of the functions of one or more of the process steps involved in the reengineering/ migration of an existing software component. Typically these will include feature enhancements or modifications, new technology migration, code optimization, performance tuning and new operating system support. Production Support/ Legacy Maintenance In production support, the client organization contracts with Saltriver to perform each and every activity associated with the software maintenance and support, which includes design, development, code building, testing and maintenance. A clearly drafted Service Level Agreement (SLA) governs and guides such a collaborative relationship. Typically any organization spends more than two thirds of its IT budget maintaining old software; the percentage increases each year. When software resources are expended on maintenance, economic constraints and lack of the sufficient technical personnel limit the development of new systems.