Business Process Outsourcing Business process outsourcing (BPO) involves clients contracting with VCI to perform functions that support the client's business. These functions are also sometimes called "back office" processes. Saltriver helps companies outsource business processes, allowing clients to: • More easily scale operations to meet changes in demand levels • Reduce the cost of support services • Improve processes and capture new efficiencies • Reallocate resources to other strategic initiatives Our services include: “Virtual Office” / Dedicated Client team: Saltriver, recruits, trains, supervises a team of professionals in Saltriver's India office, based on client’s requirements. This team works as a virtual extension of client’s day to day operations, and are accessible by local phone number, intranet/extranet, email and other web-based communication systems. They draw on the strengths of Saltriver expertise and skills in technology and process management, while remaining focused on the client’s tasks, some of which may include: • Web based administrative tasks • Inside sales • Extended product development and maintenance resources • Research Information Processing / Back Office Support designed to most efficiently and cost effectively capture and process information from a variety of sources and formats: • Application processing • Order processing • Benefits administration processing • Product and warranty registration Customer Interaction Services designed to reduce the costs of providing IT support to customers and employees, while increasing productivity and improving the overall customer/employee experience: • Customer Support • Customer Service • Product Support • Technical Help Desk Saltriver works with clients to establish process standards and define metrics, against which continuous improvement can be tracked, both in cost and productivity measures.